The AI chatbot stunned users with its human-like and thorough responses. On November 30, 2022, OpenAI heralded a new era of artificial intelligence (AI) by introducing ChatGPT to the world. Jobs Most Impacted by ChatGPT and Similar AI Models

Importantly, frontline employees are almost as optimistic as they are concerned about AI in the workplace. Frontline employees were also the biggest group that responded with concern (nearly 40%). While two-thirds of polled leaders are optimistic about AI in 2023, less than half of polled frontline employees shared the same sentiment. BCG notes that the sentiments between rungs on the company ladder differ sharply around AI.

Optimistic Leaders, Cautious EmployeesĪs with any survey data, the devil is in the details. Given the explosive growth in generative AI since the end of 2022-ChatGPT gets 1.8 billion visitors a month-it’s not surprising that workers are far more aware of AI compared to just five years ago.

The respondents’ confidence in how AI can influence their work has also increased (+5 p.p.) and indifference towards it has shrunk significantly (-7 p.p.).

Clearly, respondents perceive AI in the workplace far more positively now than they did in 2018.

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